Frequently asked questions

Do you take custom or personalised orders?

We don't currently offer customisation but if you have something specific in mind, get in touch and we'll try and help if we can.

We are happy to include a gift message in any purchase - you will find options during checkout.

Are handmade items durable?

Yes when treated with care. All our pieces are sealed to ensure durability and that they won't yellow over time, however we do recommend keeping handmade items out of prolonged direct sunlight. Wipe items with a soft cloth and avoid moisture.

All our fine art giclee prints are professionally printed with archival inks.

What makes you products unique?

The majority of our pieces are handmade, so no two are ever exactly alike. They’re crafted with care, making every item one-of-a-kind.

What payment methods do you accept?

We accept credit/debit cards, virtual wallets such as Google and Apple Pay and other secure payment options which a securely managed through Stripe.

What is your return policy?

In order to process a return you must get in touch with us at info@chashmarts.com.

For UK customers you have the right to cancel and return an unwanted item within 14 days of receiving it. Items must be returned with care and in the original condition. Any damage during return may result in a refusal to issue a refund or a reduced refund dependent on the condition of the item. Within 48 hours of receiving the item back from you we issue a full refund including shipping paid at the time of purchase. Customers are responsible for the cost of return shipping which is non-refundable.

For customers outside the UK, items must be returned in the original condition and undamaged. Customers will be responsible for the cost of shipping the item back to us. Upon receipt of items a refund will be issued for the cost of item within 48 hours. This does not include the original international shipping cost.

Can I make changes to my order after placing it?

Yes, within 24 hours of purchase. Please contact me directly.

Where do you ship to?

We currently ship within the UK and Northern Ireland, USA, Canada, Mexico and Australia. For any other country please get in touch before placing an order and we can let you know what the shipping cost will be.

Please note buyers are responsible for any import duties and taxes.

Do you ship to EU?

Not at the moment, sorry! Brexit has introduced a lot of new customs and VAT rules that make EU shipping complicated for small makers. I’m working on finding a practical way to offer it as soon as possible.

General FAQs

Ordering & Payment

Shipping

How long does it take before my item will be shipped?

For handmade items, we require up to 5 working days to create your unique piece. Where we already have an item made or for a none handmade item, we will ship within 3 working days

How is shipping calculated?

Shipping is calculated at checkout based on weight and location.

Returns & Exchanges

What if my item arrives damaged?

Firstly please accept our sincere apologies! We try our best to ensure all items a carefully packaged and received by you in the intended condition, however if an item has been damaged in transit please get in touch with us within 2 working days providing photos of the damage and we will arrange a refund or replacement.

Do you offer gift wrapping?

We know how important aesthetics are and when you purchase something, especially when its handmade. Part of the joy is having something beautifully wrapped, so all our items come hand wrapped and carefully packaged.

We are happy to include a gift message with your items and the option is available at checkout.

Do you collaborate with interior designers or brands?

Absolutely! Reach out if you’re interested in bulk, partnership opportunities or a unique handmade item for your clients.

Other

Which delivery service do you use?

We use Royal Mail, DPD and FedEx depending on location and to ensure the cheapest and secure delivery options. For more detailed shipping information please see our shipping policy